Returns & Exchanges
At BYOMA, we want you to love your barrier-boosting skincare, but if something isn't right, we offer a 30-day window for returns on all eligible products. Items must be returned in their original packaging and in gently used or unused condition to qualify for a refund.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Prepare Your Package
Carefully pack your BYOMA products in their original box or a similar secure mailer to ensure they arrive safely at our warehouse.
Affix Shipping Label
Download and print the prepaid return shipping label provided via email and securely attach it to the outside of your package.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking number handy until your refund has been processed by our team.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing